Privacy Policy

At Let’s Chow, we respect your privacy and are committed to protecting your personal information. We fully comply with South Africa’s POPIA (Protection of Personal Information Act). This Privacy Policy describes how we collect, use, store, and share your information when you use our website and other applications (collectively, the “Platform”).

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us:

  • Full name, email address, phone number
  • Restaurant business details (for partners)
  • Billing and payment information
  • Any content you submit, such as reviews, messages, or support queries

b. Information We Collect Automatically:

  • IP address and device information
  • Location data (if you allow location services)
  • Browser type and usage activity
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Provide and improve the Platform’s functionality
  • Facilitate bookings, promotions, and transactions.
  • Customise content and deal recommendations.
  • Communicate with you about offers, updates, and service notices.
  • Enforce our Terms & Conditions
  • Meet legal obligations

3. Sharing Your Information

We may share your information with:

  • Service providers (e.g., hosting, payment processors)
  • Restaurant partners (to fulfil promotions or bookings)
  • Legal authorities, if required by law or to protect rights and safety
  • Analytics and marketing tools (in anonymised or aggregated form)

We do not sell or rent your personal data to third parties. 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyse platform traffic
  • Track marketing effectiveness

You can always manage cookie preferences through your browser settings.

5. Data Storage and Security

We implement technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted transmissions (e.g., SSL)
  • Access controls

However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct or update your data
  • Request the deletion of your information.
  • Withdraw consent for marketing.
  • Complain to a data protection authority.

7. Retention of Information

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. (i.e for as long as you are a user or subscriber to our platforms) 

8. Children’s Privacy

Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy periodically. When we do, we will revise the “Effective Date” and notify users of material changes via email or platform notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

 📧 hello@letschow.co.za